GAMEFACE
Unit 4 Russel Street Thornes Lane WF1
5QS
PRINCIPLE TERMS
1.
This
agreement is an agreement between you and us
2.
This
agreement commences once you have indicated your acceptance in the in-club or
on-line sign up process. If you did not sign up on the club’s premises you have
14 full days after signup to cancel this agreement for any reason. To exercise
this right you must inform us of this by post, email or telephone using the
details above. If you exercise this right to cancel we will reimburse you all
joining and membership fee payments received from you using the same means of
payment you used for the initial transaction. If you have used the service
before requesting to cancel then we will reduce your membership fee refund by a
pro rata amount equal to the number of days from signup to the date
cancellation was requested.
3.
Your
membership starts immediately unless you choose at the time of sign-up, a start
date in the future (not available on all membership options).
4.
You
will be entitled to all the rights and privileges exercisable for the Type of
Membership chosen, subject to your timely payment of the fees and charges set
out below and the successful processing of your direct debit instruction.
5.
GAMEFACE
provides direct debit payment services to you and administers our agreement
with you, in consideration for which you agree to pay all the fees and charges
associated with your Membership and set out below to GAMEFACE
FEES AND
CHARGES
6. The
Joining Fee / Initial Payment is due and payable immediately on execution of
the agreement and is not refundable other than in the event of breach or
negligence by us or on the valid exercise of your statutory cancellation
rights, as set out in the Principle Terms above.
6. Your
obligations to us include payment of the monthly Direct Debit payment amount.
You are obligated to make the minimum number of Direct Debit Payments as
indicated by the contract length you are presented and accept with during the
sign-up process. For example, a “12-month contract” will require 12 x monthly
Direct Debit payments. You are obligated to make every Direct Debit Payment
regardless of non-attendance, except where the Agreement is cancelled in
accordance with the cancellation terms below or under your statutory
cancellation rights, as set out in the Principle Terms above.
7. If you
fail to pay any monies due under this agreement or if any Direct Debit is
returned unpaid, we reserve the right to
use any of your payment card details held on our secure system, to attempt to
collect the monthly membership fee that should have been collected by Direct
Debit, unless we have agreed with you in-writing a prior cancellation of this
agreement.
8. You agree
to advise us promptly of any change to the Members Details you provided.
9. If you
fail to pay any amount due under this agreement for a period of more than
thirty days, then we may pass the debt to a third-party company for collection
and recovery services. In addition to any costs and charges accruing under the
terms of this agreement, the reasonable and direct costs incurred in employing
the third party company will be borne by you, including costs in tracing you if
you have changed your address without telling us.
AUTOMATIC
RENEWAL AND STANDARD CANCELLATION OF THIS AGREEMENT
10. Once you
have completed the Minimum No. of Direct Debit Payments we will automatically
continue collecting the Direct Debit Payment Amount every month. Your
membership will be extended by one month for each payment (“Renewal Period”).
This renewal Direct Debit payment amount may only be amended if we advise you
in writing giving not less than 30 days notice. Please note if your membership
included the benefit of a free period then we will stop making collections
during that free period and recommence making collections on the renewal date.
11. You may
prevent the Automatic Renewal at any time by giving notice to us by in person
by phone or SMS. We require 30 days notice of cancellation (you should give us
not less than 30 days notice). If you advise us with less than 30 days notice,
one more further monthly payment will be taken by us before your cancellation
becomes effective.
12. Once you
have completed the Minimum Number of Direct Debit payments you can cancel your
Automatic Renewal payments by contacting us by in person by phone or SMS. We
require 30 days notice of cancellation (you should give us not less than 30
days notice). If you advise us with less than 30 days notice, one more further
monthly payment will be taken by us before your cancellation becomes effective.
EARLY CANCELLATION
OF THIS AGREEMENT
13.
Relocation: This agreement can be cancelled in the event that your new
permanent address is more than 15 miles away from the facility upon receipt of
a copy utility bill or bank statement showing the new address.
14. Long term
(over 3 month) illness or injury: This agreement may be cancelled in the event
of an illness, injury or medical condition which in the written opinion of a
doctor or other suitably qualified medical practitioner prohibits exercise for
3 months or longer upon appropriate proof being provided.
15.
Redundancy: This agreement can be cancelled upon appropriate proof of
redundancy from your employer or other loss of livelihood.
16.
Pregnancy: This agreement can be cancelled if you become pregnant upon the
appropriate written proof being given. Please note – ANY Cancellation for the
above reasons will not be effected until the appropriate proof is provided and
received by us.
17. Breach:
This agreement can be cancelled if we are in breach of contract including if we
do not provide facilities or services you may reasonably expect and we have
fallen well below that standard.
FREEZING
18. Temporary
Illness or Injury: This agreement may be frozen in the event of a temporary
illness, injury or medical condition which in the written opinion of a doctor
or other suitably qualified medical practitioner prohibits exercise for a
period of time. Please note – ANY Freeze will not be effected until the
appropriate proof is provided and received by us. Please note – A freeze period
does not affect the Minimum No. of Direct Debit Payments you are due to make
and any payments remaining at the time of the freeze will remain due and
recommence on a monthly basis once the freeze period has completed.
RULES and
REGULATIONS
19. You agree
to comply with the Rules of Membership which are displayed prominently in the
Club and relate to opening hours, use of facilities and your conduct. We may
make reasonable changes to these Rules at any time provided we give you
reasonable advance notice of the change. We do not tolerate foul use of
language or behaviour. By accepting these terms and conditions you comply with
the attitude of GAMEFACE which is to encourage acknowledge and welcome each and
every person. Should you go against this conduct you may be asked to no loner
attend this establishment but will still have to pay and follow the
cancellation policy.
20. If we
take no action or let you off any breach of this agreement or give you extra
time to pay or comply, it will not stop us enforcing the terms of this
agreement strictly at a future date.
21. We may
assign the benefit of this agreement and our rights thereunder to a third party
on notice to you. Your rights under this agreement will not be prejudiced. You
may transfer your membership to another person provided that such person pay a
Joining Fee signs an agreement with us and accepts the balance of any remaining
Minimum No. of Direct Debit Payments.
22. We will
do our best to resolve any disputes over this agreement. If you wish to take
court proceedings against us you must do so within the United Kingdom. Relevant
UK law will apply.
23. If any
part of this agreement is disallowed or found to be ineffective by any court or
regulator, the other provisions shall continue to apply
24. We may
terminate this agreement with immediate effect on notice to you if you are in
breach of the Clubs Rules (i.e. Stealing or other criminal activities within
the facility). In this event you will not be liable to pay any further Direct
Debit Payments, provided such breach is not deemed by us to have occurred
primarily in order to qualify you for a refund.
LIABILITY
WAIVER
25. Members
assume all risk of personal injury, death or property loss resulting from any
cause whatsoever, including negligence, breach or contract of contract or
breach of any statutory or other duty of care whether you are booking in for
you or the children you are booking into class.
[Your Gym
Name] 30-Day Notice for Membership Cancellation Policy
At [Your Gym
Name], we strive to provide our members with a flexible and accommodating
experience. We understand that circumstances change, and members may need to
cancel their gym membership. To facilitate a smooth transition for members
wishing to cancel, we have established the following 30-day notice cancellation
policy.
PHOTOS AND
VIDEOS
26. GAMEFACE
at times may take videos and pictures of you participating in a class or
whoever you maybe bringing to class if you would not like to be filmed or have
photos taken for social media use to promote GAMEFACE you must make us aware of
this.
You are
welcome to take photographs and video recordings on the gym floor for your own
personal use. Just make sure to stick to these rules and any extra rules
displayed on the gym floor:
• Anyone who
appears in your photographs or videos must be aware that you are filming them,
so make sure to ask their permission first.
• If you are
taking photos or recording videos of yourself in our changing rooms, please
make sure you don’t capture images of another member.
• If another
member feels unhappy or uncomfortable that you are filming them and makes a
complaint to us, we may ask you to show us any images which you have taken in
the gym and to delete them if appropriate.
• If a member
of our team asks you to stop filming or taking photographs, please make sure
you do.
• Please make
sure you never post photographs or videos you have taken on GAMEFACE premises
on any social media platform with other identifiable people in them, without
getting consent from the person concerned that they are happy for it to go onto
social media.
Policy
Overview:
Members
wishing to cancel their gym membership must submit a written notice of
cancellation 30 days prior to their desired cancellation date.
The 30-day
notice period allows both the member and GAMEFACE to make necessary
adjustments. Members can continue to enjoy gym access during this notice
period.
Cancellation
Notice Submission:
Members must
complete the “30-Day Notice to Cancel on the booking app club right
Final
Billing and Access:
Members will
be responsible for any dues or fees incurred during the 30-day notice period.
Membership
access and benefits will continue until the end of the notice period.
Confirmation
of Cancellation:
Upon
receiving the cancellation notice, club right will process the request and send
a confirmation of the membership cancellation and effective cancellation date
to the member.
Feedback
and Follow-Up:
We value
member feedback and encourage departing members to share their experiences and
reasons for cancellation. This helps us improve our services and address any
concerns.
Policy
Acknowledgment:
All members
are required to acknowledge and agree to this 30-day notice cancellation policy
upon signing the membership agreement or contract.
We appreciate
your understanding and cooperation with our 30-day notice cancellation policy.
Our goal is to ensure a transparent and positive experience for all members of GAMEFACE.